Book a 1:1 session with Etta
Available Sessions: Restarting Services, Fulfillment Audit, Course Reserves, Letters, Site Visit, Fulfillment Unit Review, Overdues, Fines and Fees, Personal Delivery, Users, and Support Center Ticket Follow Up
Getting Started:
- Test configurations and practice using Alma & Primo VE with our three sandboxes: Large, Medium & Small. For all of the Sandbox links and the shared user names with the passwords, see Answer #4146.
- To find out the Status of Ex Libris Systems or to check up on the Alma/Primo VE Servers, see Answer #4110
Some of the answer and webinar links will require staff to be logged into the PALS Support Center to view them.
Physical Inventory:
Item Management:
- Viewing the Loan History of an item #4203
- Item stuck in work order (Technical Services Request) – how do I get it out? #4263
- Item/s stuck in ‘Transit’ with destination unknown #4195
- Adding Transit or Reshelving time to Materials #4286 COVID
- Loan History for group of items from a list of Barcodes #4191 Analytics
- Adding a Fulfillment Note to a specific item #4198
User Management:
- Ex Libris: Getting to Know Alma User Management
- Opening an External Account for Update #4224
- How to inactivate a set of expired users? #4197
- How do I check the User synchronize job (PLIF/SIS) for errors in Alma? #4209
- Notifying Patrons in bulk #4285 COVID
- New User Management Features #4303
- Extending Expiry Dates for Patrons with Active Loans #4307 COVID
- Ex Libris: Change Loan Due Dates in Bulk
- How to locate Patrons missing a Barcode #4194
Circulation:
- Ex Libris: Getting to Know Alma Fulfillment
- Extending Expiry Dates for Patrons with Active Loans #4307 COVID
- Updating Due Dates #4279 COVID
Requests:
Notices & Letters:
- Ex Libris: Configuring Letters
- Ex Libris: Alma Letter List
- Disabling Patron Notices #4280 COVID
- Notifying Patrons in Bulk #4285 COVID
- Resuming Fulfillment Letters after a Shutdown #4326 COVID
Calendars:
Fulfillment Network:
Administration/Configuration:
- Anonymization of Data in Alma #4174
- Fine-tune your Policies, a review of policies, terms of use & rules #4211
- Adding a Pickup Point #4324 COVID
- Setting up Auto-Renewals #4255
- Configuring Your Fine/Fee Notification Profile #4253
Helpful to Know (Not Alma specific):
Helpful Webinars:
- 2.4.19 What’s Wrong: Figuring out why an item isn’t loaning as expected #4115
- 2.11.19 User Blocks – Quick and Dirty Review #4125
- 7.30.19 Updating Your Calendar #4211
- 8.20.19 Course Reserves #4217
- 8.28.19 – 9.11.19 Fine-Tuning Your Policies Series #4221
- 9.23.19 PALS Patron Purge #4230
- 12.4.19 Fines and Fees Notification Profile #4253
- 12.10.19 Auto-Renewals #4255