Mission, Vision, and Values

Mission Statement

We make information accessible.

We provide leadership, expertise and service in library consortia, library automation, and resource sharing. We create, maintain, and operate state-of-the-art, integrated systems for information access. Through quality training and support, we empower our customers to make effective use of worldwide information resources.

Our customers can expect

  • Personal attention
  • Access to current information resources
  • Reliable systems operation
  • Prompt and effective problem resolution
  • Software and services for improved productivity
  • Responsible fiscal management focused on customer needs rather than profit
  • Partnering for long-term growth in information services


Vision Statement

Through our work, knowledge grows.

PALS is a leader in providing innovative library solutions. To help libraries serve their communities, we provide a tailored, cost-effective, and comprehensive suite of products and services. We focus on the technology so libraries can focus on their patrons.


Values Statement

We attain high levels of achievement by acting with integrity; valuing open, honest, and respectful communication; demonstrating competence and creativity through individual effort and teamwork.