PALS offers a comprehensive suite of library solutions that can be tailored to your library’s needs. Our open source products are designed to enhance the user experience and simplify library management. Each of our products integrates well into your existing systems. Because there are no up-front licensing fees to pay, our products are more affordable than other options.
At PALS, It Isn't Just About the Products
PALS is about personal attention. Our experienced staff understands your needs and will invest the time necessary to find the right fit for your library. PALS' skilled Help Desk professionals provide the prompt and efficient support you need. Our experience in developing library software and in training library staff will make both the implementation and conversion processes easier for you.
Put Your Library Back at the Center of Search and Information Discovery
At PALS we pride ourselves in providing top-notch customer service and support. PALS uses the RightNow customer relationship management software to track support requests and publish answers in a knowledge base. The software consists of a web-based end user interface for our customers and a web-based agent interface for the PALS staff. The software allows us to efficiently move your support requests to the appropriate PALS staff and to publish answers to frequently asked support questions.
For over 30 years PALS has been a leader in providing innovative library solutions. To help libraries serve their communities, we provide a tailored, cost-effective, and comprehensive suite of products and services. We focus on the technology so libraries can focus on their patrons.