Bridge the Gap Between Discovery and Delivery of Full-text Resources
PALSconnect LINKER is an OpenURL link resolver that provides live links to full-text articles in all of your databases and an alphabetical list of online and print journals.
Use PALSconnect LINKER to increase the use of your library's resources and reduce your users' frustrations by connecting them to full-text journal articles, regardless of the database they choose to search.
Knowledge base of electronic resources
Ability to load local print and electronic holdings
At PALS we pride ourselves in providing top-notch customer service and support. PALS uses the RightNow customer relationship management software to track support requests and publish answers in a knowledge base. The software consists of a web-based end user interface for our customers and a web-based agent interface for the PALS staff. The software allows us to efficiently move your support requests to the appropriate PALS staff and to publish answers to frequently asked support questions.
For over 30 years PALS has been a leader in providing innovative library solutions. To help libraries serve their communities, we provide a tailored, cost-effective, and comprehensive suite of products and services. We focus on the technology so libraries can focus on their patrons.