Centralize Management of Your Electronic Information Resources

PALSconnect ERM is a one-stop vendor, license and subscription management tool for electronic resources. Use PALSconnect ERM to consolidate license and subscription information and help you effectively manage all of your e-resources.

Features

  • Single location for all electronic resource subscription, license, and contact information
  • Readily available information about resources
  • A to Z list and subject browsing for resources
  • COUNTER and SUSHI compliant
  • Optional integration with PALSconnect LINKER

Demonstration

Support

At PALS we pride ourselves in providing top-notch customer service and support. PALS uses the RightNow customer relationship management software to track support requests and publish answers in a knowledge base. The software consists of a web-based end user interface for our customers and a web-based agent interface for the PALS staff. The software allows us to efficiently move your support requests to the appropriate PALS staff and to publish answers to frequently asked support questions.

You can learn more about using the Support Center or access the Support Center directly.

For more information about PALSconnect ERM services provided by PALS, please contact the PALS office.


About PALS

For over 30 years PALS has been a leader in providing innovative library solutions. To help libraries serve their communities, we provide a tailored, cost-effective, and comprehensive suite of products and services. We focus on the technology so libraries can focus on their patrons.

ERM Customers

  • Century College
  • Dakota County Technical College
  • Hennepin Technical College
  • Lake Superior College
  • Minneapolis Community & Technical College
  • Minnesota Department of Employment & Economic Development
  • North Hennepin Community College
  • South Central College
  • Southwest Minnesota State University
 
PALS
Minnesota State University, Mankato
3022 Memorial Library
Mankato, MN 56001
Phone: 507.389.2000
Toll Free: 1.877.466.5465
Fax: 507.389.5488