We often fight against the idea of being labeled by others. We don’t like people to make assumptions about us based on single aspects of our lives. Why is it, then, that we are so often excited to associate ourselves with causes, teams, groups, bands, artists and places using very specific labels? We display bumper stickers and wear T-shirts, pins and buttons with short, easily identifiable phrases that link us to ideas we find important.
Obviously, the difference here is that in one case someone else is labeling us, but in the other, we label ourselves, on our own terms, using our own personally selected metadata.
As a button aficionado, this subject fascinates me. As a librarian, it inspires me.Personal metadata as public history
The campaign button was introduced in 1789 during George Washington’s presidential campaign. The pin-back button made its debut in 1896, and we have been wearing buttons ever since to identify ourselves and connect to people with similar ideas. We catalog ourselves within a broader collection of people and look around for others who are near us on the shelf.
When you wear a button, you express a kind of personal metadata.
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When I was a kid, my most treasured button was an oversized one for the New Kids on the Block with Jordan Knight on it. He was my favorite NKOTB, and a button as large as my head was the best way to show it. More recently, when I was in a rock band myself, I would pick up buttons from the merch tables of all the bands we played with. I’d put the buttons on my jean jacket, and when I met someone who recognized a band on one of the buttons, we had an instant connection.
So, when I found a Princeton file full of buttons in the OCLC archives, I basically freaked out. I was giddy to find such a rich history of library buttons that were specific to OCLC.
But how did OCLC come to have such an extensive collection?Pins in the timeline of cooperative librarianship
From 1984 to 1988, OCLC held an annual contest asking librarians to submit slogans to be considered for printing on promotional buttons.
They were handed out at library events throughout the year. I love all of these, but my favorites were the winners. “Terminals of Endearment” got me thinking about the first days of online, cooperative cataloging. “You Send Me” had me singing Sam Cooke all day while I imagined cataloging on an old OCLC terminal. And “Access Makes the Heart Grow Fonder” could still be a rallying cry for librarians.
I wanted to pin them all to my jean jacket and go run into some librarians. And I wanted the contest to live again.Bringing the buttons back
The return of the OCLC Button Contest this year gave us the opportunity to again ask librarians to submit quips, slogans and puns that would reverberate throughout the community today. And the results we received didn’t disappoint. Carol Welch and Jon Finkel, ILL librarians at the Chester County Public Library in Exton, Pennsylvania, submitted the slogan librarian voters deemed best:
“Either a Borrower or Lender Be.”
Carol and Jon’s button debuted at ALA Midwinter in Atlanta this year. Librarians stopped by the booth and picked them up for themselves and other staff members at home. I saw people wearing them around the conference and felt that same old feeling I used to get when I’d run into someone wearing the same band button as me.
A button is a visible piece of metadata you can wear to help other people identify who you are. It’s a visual tag, a quick way to signal to someone that you are a part of the same club. The slogan and the design communicate in just a few words and colors an entire concept, value system or lifestyle.
My buttons catalog me as a rocker…and a librarian. What do yours say about you?
At home, I get asked “Why?” all the time. I have three young children and their capacity for questioning is nearly endless. Some recent examples: “Why can’t we have a small pig as a pet?”; “Why do we say better instead of gooder?”; and the classic, “Why do I have to take a nap?” As parents, we do our best to answer these questions because we want to encourage curiosity and an understanding of how the world works.
It struck me recently, though, that as adults at work, we sometimes lose this natural curiosity…or it is discouraged to the point where we just quit asking.
And that’s a bad thing.Who gets to ask “Why?”
Leadership and business literature, and even pop culture, are full of stories and anecdotes encouraging leaders to ask “Why?” The goal is often to improve or even eliminate practices that were once necessary, but may be no longer. The lesson here is: fight against organizational inertia and question the mantra, “But we’ve always done it that way.”
A few favorite stories that illustrate this point nicely:
This is an important lesson for any leader to embrace. However, I’d like to encourage a different twist for leaders and managers: does your team truly have the same permission to ask “Why?”
Does your team truly have permission to ask “Why?”
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Considerations and blind spots
Do people in your organization do things “because you said so?”
Compliance is a wonderful thing, but compliance without context rarely leads to optimal solutions. A healthy organization should be able to debate and have constructive dialogue around organizational initiatives. The goal isn’t to ask why like a four-year old (why, why, why, why…), or to grind all progress to a halt with questions that have been covered. The goal is to come up with a solution from diverse points of view without fear of questioning managers and leaders.
Do you know the downstream impact of your directions and ideas?
When a team won’t question, an incredible amount of effort can be spun up that the leader is unaware of and never intended to happen. To guard against this, I’ve found myself proactively providing qualifiers to my team when the “direction” is more of an idea or suggestion: “This is just an idea,” “Don’t turn the world upside-down to answer this question,” and “Do not spend more than two hours on this.” The desire to please the boss can create a lot of unnecessary work that no one ends up happy about.
How do you react when your direction is questioned?
Actions speak louder than words. All of this wonderful theory goes right out the window if the first time you are questioned, a public dressing-down occurs for the questioner. The team will learn quickly not to be on the receiving end of that.
I personally have found two benefits when my directions are debated among my team.
Gasp—leaders are human, too. Something that is a gut feel or directional in nature may shift dramatically with new facts. As a leader, you have to be open to the possibility that you can occasionally be wrong.Questioning becomes infectious (in a good way)
Once your team sees for themselves that a leader can be constructively questioned without dire personal consequences, the quality of dialogue and decision making increases dramatically. Your team has brains—and this is a way to let them use them. An unintended outcome I’ve seen from this is collaboration among the team (in my absence even), around ideas and thoughts that aren’t completely baked. You can get ideas out in the open without fear that they must be perfect to be discussed. You prevent wasted time and make faster, better decisions. Once your team gets in this rhythm, encountering other departments or groups that may not have “permission to ask why” sends off alarm bells in their heads—for the better of the organization.
Lastly…remember to ask yourself “why” as often as possible. You may be surprised to find out that something you thought was written in stone is just a set of assumptions.
And that’s a gooder place to be.
Since last October, libraries have been sharing pictures of their spaces with us for us to pass along on Twitter and Facebook. We’ve gotten some great pictures—many thanks to everyone who has been contributing. We’ve seen folks in the community sharing and liking these so we wanted to put them in one place for you to see.
Beautiful pictures of libraries! Do you have a #LibrarySpaces photo to share?
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If you’d like to add your picture to our collection and maybe see it featured in the future, send a photo (minimum size 1920 x 1080; JPG, please) to email@example.com. Please also include a brief caption with the name of the library, city and country. By submitting photos this way, you confirm that you own the image rights and agree to OCLC’s use of them in digital and print marketing and communications.
So many great library spaces, so many great pictures. Thanks again, and we look forward to seeing yours!
Koo Chen-Fu Memorial Library at NTU College of Social Sciences in Taipei, Taiwan
Pilgrim Library at Defiance College in Defiance, Ohio, USA
Amistad Research Center at Tulane University in New Orleans, Louisiana, USA
Houston Cole Library at Jacksonville State University in Jacksonville, Alabama, USA
Deakin University Library in Geelong Waurn Ponds, Australia
Douglas and Judith Krupp Library at Bryant University in Smithfield, Rhode Island, USA
Moraine Valley Community College Library in Palos Hills, Illinois, USA
University of Sheffield Library in Sheffield, England, UK
Birmingham Public Library in Birmingham, Alabama, USA
Bowling Green State University Libraries in Bowling Green, Ohio, USA
Rena M. Carlson Library at Clarion University in Clarion, Pennsylvania, USA
Roesch Library at the University of Dayton, Dayton, Ohio, USA
Howell Carnegie District Library in Howell, Michigan, USA
Mount Holyoke College Reading Room in South Hadley, Massachusetts, USA
Oregon State Library in Salem, Oregon, USA
One of our first OCLC symposium speakers was Chris Anderson, the technology writer and former editor of Wired. He spoke for us at ALA Annual back in 2005 on the subject of his famous Wired article and soon-to-be published best-seller, The Long Tail. Like many others in our profession, I found the subject to be both interesting and appropriate to libraries, as did others whom we quoted in a NextSpace article at the time.
Libraries have been collecting, preserving and promoting “long tail materials” for centuries, of course. That’s the long tail of content. But we’ve also found that, when it comes to WorldCat, there’s a long tail for discovery.A brief history of WorldCat traffic
For the first year or so after we released WorldCat.org in 2006, most of the traffic came through the “front door”—from what we call “organic page views.” That’s where you visit the site itself, do a search, look at the results and then find materials in a nearby library.
Today organic page views account for around 12% of our traffic.
The next largest source of page views is from “signed partners.” Call this the “warehouse door,” used for large deliveries. These are organizations that work directly with OCLC in order to get programmatic, large-scale access to library metadata. As you might expect, Google is the leader in this category.
Other large “signed partners” include Goodreads, BibMe, Citavi, CiteFast and EasyBib. These are important partnerships because they make sure that library materials are found within the online services people use the most. But what might surprise you is that even taken all together, these partnerships no longer account for even half of the site’s usage. What accounts for the rest?
The long tail of discovery.A thousand side doors into your library
We refer to the last category of sites sending traffic to WorldCat as “volunteer partners.” These are websites that choose on their own to link to libraries through WorldCat.org by taking advantage of the various tools we make available for this purpose, including APIs, Linked Data sets, widgets and the like.
Volunteer partners include some large and well-known sites. For example, because of how WorldCat centralizes library data, it is much easier for search engines to find. Bing, for example, sent 9.6 million views last year, along with Yahoo (7.8 million), HathiTrust (1.3 million), Wikipedia (1.1 million) and others.
But the story doesn’t end with large web services. Because OCLC makes it easy to link to libraries through WorldCat.org, many smaller organizations can provide discovery access to libraries, too. For OCLC, these sites represent the “long tail” of library discovery.Knit one, purl two-hundred-thousand
At an OCLC Member Forum in Boston last year, I shared the fact that the knitting site, Ravelry.com, is one of the most active examples of our third category of referrers: volunteer partners. Last year Ravelry users viewed library materials on WorldCat.org around 200,000 times. That’s 200,000 opportunities for members of this tight-knit community (sorry, couldn’t help myself) to share knowledge and connect to local libraries and other fans.
More than half of all WorldCat.org page views come from volunteer partners.
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The reaction from librarians at the forum was very positive. Many had heard of or even used or recommended Ravelry. They were also pleased that an online community like this was able to easily send traffic to library materials through WorldCat. Some other interesting partners in this category include:
All together? From mighty search engines to knitters, volunteer partners now account for 58% of our page views on WorldCat.
Regardless of the size of the partner, the point is that easy tools and a variety of opportunities help OCLC democratize discovery and access to library materials. Meaning that the long tail now helps get people into libraries as well as give them content options once they’re there.
Visit the OCLC Developer Network to learn more about how you can incorporate WorldCat data into your applications and services.
I recently attended the OCLC Asia Pacific Regional Council Meeting in Hong Kong where the theme was “Libraries at the Crossroads.” It was a great topic, one that is relevant to us all. As librarians, we continuously face crossroads—changing patron preferences, evolving institutions, new technologies. We had excellent discussions about how we can best move forward, together. It’s the same theme we’ll explore at the upcoming Europe, Middle East and Africa Regional Council Meeting in Germany in February. I’m greatly looking forward to continuing the discussion.
This “crossroads” analogy also has framed recent Global Council discussions and decisions. At our meeting this past November, Delegates agreed to sharpen our focus on member activities, such as OCLC regional meetings and product, user and working groups that advance the interests of our member institutions.What is OCLC Global Council?
As an OCLC member, you have a voice in the cooperative through our Global Council, which is made up of three Regional Councils: the Americas (ARC), Europe, Middle East and Africa (EMEA) and Asia Pacific (AP). Member Delegates reflect the diversity of our membership. The 48 elected Delegates represent 20 different countries and a variety of library types. These Delegates work on your behalf to keep OCLC leadership informed on member needs and interests.
Each year, Delegates travel to the OCLC headquarters in Dublin, Ohio, USA, to share what we are hearing and learning from members. Often, these conversations raise awareness about specific needs like the importance of Unicode to the global cataloging community. One of our most important responsibilities is to elect six library members to the Board of Trustees who, along with the other eight members of the Board, answer to and represent our member institutions. We also bring members together to explore industry-wide themes and hear from thought leaders around the globe at regional meetings, Member Forums and other gatherings.Reflecting on reflecting
Over the last year, Global Council has undergone a transformation that will strengthen Delegates’ ability to reflect the needs and interests of our members. Together, our professional expertise and understanding informs OCLC on needs within our broad-based member communities. Our diversity as a Council allows us to raise awareness of regional issues and identify important trends and opportunities based on our knowledge of the different library types in which we work.
To do this, we have agreed to take a more active role in shaping the ways in which OCLC engages with members worldwide. Over the coming months, you will have more opportunities to get to know your Delegates and learn how we can work more closely together to participate, share and learn from our colleagues and peers.
Engaging through your regional Delegates, you have a connection to OCLC and a voice in shaping cooperative participation. There are a variety of ways that any individual librarian can become more personally and professionally engaged with OCLC: everything from user and advisory groups to serving on a Regional Council. But today I want to emphasize an important and defining activity that being a member of OCLC offers: the ability to have a voice and a vote by electing Delegates to represent your interests on the Regional and Global Councils.
Elections for OCLC Global Council will be held from 1 February to 15 March 2017.
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Elections for Global Council will be held from 1 February to 15 March 2017. You will be introduced to an impressive slate of candidates from your region—your peers and colleagues who have volunteered to be considered for a seat on the Council. They are leaders within their communities who will work on your behalf to bring energy, enthusiasm and expertise to the world’s largest library cooperative.
Each member institution has one vote, and one designated voting representative who will vote to elect Delegates within your region. Please make sure your voting contact’s name is current. If you don’t know who your library’s voting representative is, ask your Manager or Director, or contact us at firstname.lastname@example.org.
As President of Global Council, I am proud to be able to work so closely with this diverse group of dedicated library leaders who come together to share their viewpoints of libraries of all types and from countries all over the world. I’d like to thank these candidates, and all our members, for everything they do to help guide and propel OCLC forward.
Shyness? Yes, shyness. Along with big data, the convenience imperative, interlibrary loan trends and linked data, shyness was one of the topics on our blog that got the most traffic last year.
The OCLC Next blog launched in February of 2016. Since then, readers have stopped by nearly 60,000 times to check out 54 posts. From those, we’ve chosen five of the most popular to share with you again.
From everyone who’s worked on OCLC Next during its first year…thank you for reading and sharing our work and making the blog so successful! We hope you’ll continue reading. Have a happy holiday season and joyful New Year!
The Top #OCLCnext Blog Posts of 2016
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Transforming data into impact
by Skip Prichard, OCLC, President and CEO
Of all the data collected in the world, only about half a percent is ever analyzed. And libraries don’t collect data in order to preside over giant vaults of information for its own sake. We do it because library users are trying to learn, to grow, to succeed. Often it’s the insight of librarians that takes the potential stored in our vast collections and helps transform it into action that changes lives. Read more…#LibrariesInLife: the convenience imperative
by Lynn Silipigni Connaway, Ph.D., OCLC Senior Research Scientist
We used to bring all our learning, content and media resources to various “watering holes” where folks would gather to consume it. Why? Because it was the fastest way to distribute a wide variety of materials. Now? The content comes to us through digital devices anywhere and at any time. And that repeals a lot of the laws that we grew up with concerning information dissemination and retrieval. Read more…Four interlibrary loan trends to watch in 2016
by Christa Starck,OCLC Sr. Product Manager, Resource Sharing
Many of the books featured in our list are not just popular…but are best sellers or have been highly publicized. This data proves an important point. While librarians have often thought of ILL as being primarily for unique and rare items, it’s clearly not. Which surprises many non-ILL librarians I talk to. There’s an assumption that ILL is mostly used for hard-to-find or unique materials. And while that certainly is the case, we can now see how important resource sharing is for popular works, too. Read more…Getting started with linked data
by Roy Tennant, OCLC, Senior Program Officer
“Linked data” is a popular topic at library conferences these days, with overflow crowds wondering what it might mean for their institutions and their personal professional development. Why? Because linked data can be easily understood by computers, resulting in opportunities for improved library workflows, enhanced user experiences, and discovery of library collections through a variety of popular sites and Web services, including Google, Wikipedia and social networks. Read more…Ranganathan on shyness: Get over it!
by Saskia Leferink, General Manager Benelux, OCLC
“If you want to be a reference librarian, you must learn to overcome not only your shyness but also the shyness of others.” Ranganathan used this quote to describe behavioral change librarians needed to make in his day, when they were transitioning to serving readers from preserving books. Change can be intimidating even when you know it’s needed. But with the support of colleagues and the strength of a community, this very difficult task becomes doable. Read more…
The Top #OCLCnext Blog Posts of 2016
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Connecting users to knowledge and helping them achieve their learning goals is a major reason why we become librarians. And being part of a community that helps us do that is inspiring and energizing. Recently, at the National Taiwan University, I was part of a significant breakthrough of historical documents, which was made possible by library cooperation.
Building community to share our stories
Last week, I had the opportunity to participate in the eighth annual APRC membership meeting. It was so good to see nearly 260 attendees from 22 countries in Hong Kong for two days to discuss “Libraries at the Crossroads.” The meeting was a first-class event, with outstanding speakers, lively discussions and engaged members, all within a beautiful venue, the Harbour Grand Hotel. Follow this hashtag #OCLCHK16 to view some of the images and posts from the meeting.
Our membership meetings are always exciting. They provide an opportunity for our community across the Asia Pacific region to share experiences and get to know each other. It is also an opportunity for member libraries from around the region to explore and discuss trends that are shaping the future of the profession.
During the meeting, we shared a story about the power of library cooperation and a breakthrough in historical archives at my library at the National Taiwan University.
Connecting generations with historical documents
During World War II, many unique Japanese historical documents were destroyed. One of these was the Rekidai Hoan, a record of more than 400 years of diplomatic correspondence. The Rekidai Hoan was thought lost forever until a copy was discovered in a Taiwanese library in 1985 and shared with the world.
Sharing knowledge can connect us all in unexpected and wonderful ways.
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Now that document is available to current and future generations to help others at their individual and shared crossroads.
It is a tribute to library cooperation that an important historical collection from an Okinawa library was copied, saved and eventually shared with the world by librarians in Taiwan. It represents a bridge between generations, countries and conflicts. And it demonstrates that the preservation and sharing of knowledge can connect us all in unexpected and wonderful ways. You can get the full story by watching the video below.
Guest contributor Hsueh-hua Chen is Professor of Library and Information Science and former University Librarian, National Taiwan University, and a Global Council Delegate for the Asia Pacific Regional Council.
If you’d like to share a story about a breakthrough at your library, contact us at email@example.com and your library could be the subject of a future video.
Many of the libraries I’ve worked with on local digitization efforts start with great ideas about a big collection they could develop…if only they had enough money. Maybe there’s a local trove of unique documents that are historically important. Or thousands of photos recovered from a private collection after a disaster. No matter the source, imaginations run high and big, lofty goals are set. A hopeful dollar figure is calculated and the quest for a grant begins…only to end in disappointment.
Why? The goal is good, the materials are fantastic, the benefit to the community is apparent. In my experience, the search for the “Million Dollar Grant” often fails because it doesn’t follow these six important steps:
OK, I admit it’s a cheesy way to introduce the topic. Steps 4–6 are, obviously, go get increasingly larger grants until you land the “big money” that you need to create your digital dream collection. But I’m absolutely serious—the best way to convince a grant-making entity to fund your program is to have a demonstrated series of successes with other grants. And just like with your career, you can’t start out in your dream job, you often have to work your way up from the bottom.
Because while you may have a clear picture in your head of what success looks like, the grant making agency doesn’t. Their picture is of you and your library’s history, reputation and experience. There are almost always lots of people applying for the same grant money. In order for your project to be successful, you have to demonstrate not just that you’ve got a great idea, but that you’ve got the know-how to make it happen.
Grants for digital collections require both a great idea and demonstrated know-how.
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Grants for digital collections require both a great idea and demonstrated know-how.
So start small. Find a project you can do that will require many of the same steps as your dream grant, but with lower time, partnership and money commitments. This will give you a chance to practice the process, get some experience and refine your story.How to get that first, small grant? Get good at setting goals
I support Stephen Covey’s advice of “always begin with the end in mind.” In other words, be goal-oriented. In many cases, libraries think of the “goal” as being “get this collection digitized and online.” Wrong! That’s not a goal, that’s one activity or tactic. Grant makers are interested in goals that emphasize benefits to the communities and people they support. You need to relate your project to their goals. Here are some tips on how to get that thought process started. Work with your colleagues and supervisors to identify:
For every partner involved, it’s important to have an idea of what success means to them.
As you go through the proposal process, take what you learn from each grant application and put it toward the next grant application. It’s also important to share your successes with other libraries. That will help them in their grant-applying process as well as help you receive future grants.When you’re ready to ask for that first, small grant
It’s smart to start by looking for grants that don’t require matching funding, since that would essentially double your work. Are there local foundations that support efforts like this? Maybe your state library has a digitization program? The Indiana Memory Digitization Grant guidelines are a good example.
There are many resources to help you with this process. Sometimes, the granting organization even provides resources for writing a winning grant application. Here are some examples that give you an idea of how to proceed:
Whatever your “dream project” may be, starting small is honestly the best first step. It will give you insight into the grant-making process, help you refine goals for all participants and establish a successful track record for your library.
Question: What’s the smallest digitization project you could get a grant for? Be creative, and let us know on Twitter with #OCLCnext.
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In 1931, S.R. Ranganathan, a mathematician and librarian who is widely regarded as a founder of modern library science, published his seminal work, The Five Laws of Library Science. His five principles about managing the library get most of the publicity, but tucked away on page 65 is a gem of a quote sometimes overlooked but extremely important in our fast-changing world.
“If you want to be a reference librarian, you must learn to overcome not only your shyness but also the shyness of others.”
Ranganathan used this quote to describe behavioral change librarians needed to make in his day, when they were transitioning to serving readers from preserving books. No longer were readers considered a nuisance—they became the focus of the library. Librarians had to lose their shyness and come out from behind the desk to serve users, as well as overcome any reader shyness.
As we in the library community wrestle with change management, Ranganathan’s words ring as clearly today as they did 85 years ago. You can’t be shy when tackling change. Change requires a boldness that leaves reticence behind in order to embrace something new.
Change requires a boldness that leaves reticence behind.
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Getting a formula for change
Last month, I had the honor of hosting the 12th annual OCLC Contact Day in the Netherlands. More than 300 members from across the country came together in Utrecht for one day to discuss change—what it means to us as both professionals and individuals.
Ben Tiggelaar, well-known Dutch publicist, trainer and researcher on behavioral sciences, was our keynote speaker that day. He shared his insights on the psychology of change and led us through the process of change as well as how to deal with the continuum of change in our day-to-day lives.
Appropriately, Ben used Ranganathan’s quote on shyness to introduce his five steps for adapting to change:
Ben’s presentation hit home with attendees, who had identified transparency, listening and warmth as the behaviors they would like to see more of in their libraries. Here’s what a few of them said:
Well, that’s where our library cooperative shines. And why we come together every year at Contact Day. This annual gathering has grown into one of the biggest events for the Dutch library community because of the desire to support one another in our quest to lead the library profession forward. We are a community that shares knowledge and knows that, collectively, it’s easier to change together.
Change can be intimidating even when you know it’s needed. It means uncertainty, especially in times like today, when it seems unending and unrelenting. But with the support of colleagues and the strength of a community, this very difficult task becomes doable.
S.R. Ranganathan knew it. And our members know it as well.
Question…What is the biggest change your library has achieved? Let us know on Twitter with the hashtag #OCLCnext.
As librarians, we digitize, collect, archive and promote content collections for many different reasons. Our digital collection management efforts often revolve around the idea of preserving materials for historic and scholarly purposes. That’s obviously important, and librarians have always played a major role in such programs. But sometimes we discover far more personal connections to these materials.
While I was working on the Montana Memory Project from 2009–2012, it made perfect sense that some of the students we sent to the National Archives would be Native Americans, as the materials they were digitizing were from the Bureau of Indian Affairs. Local history being preserved by local students for the use of historians is often a part of these programs. What we were not expecting, however, was that some of our students would find materials that involved their own direct ancestors.
In some cases, the documents being scanned had actually been handled, signed or marked by the students’ own family members. How thrilling for them that was! Even something as simple as a telegram or deed can hold so much meaning when you know the background personally.
We are, in many ways, the sum of our ancestors and their history.
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More than any other project I’ve worked on, that brought home how important the work we do is. Not just for scholarship and study. But for the deep, personal connections that our efforts make possible. We are, in many ways, the sum of our ancestors and their history. To be able to touch and preserve and understand a small part of what shaped them—and us—is a rare privilege.
Guest contributor Bonnie Allen is Dean of James E. Walker Library, Middle Tennessee State University, and Chair, OCLC Americas Regional Council.
Question…What project has had the most impact on you in your professional career? Share your answers with hashtag #OCLCnext
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