Support and Training Services: January 2008
Version 18 Upgrade
Support and Training Specialists are working on preparing documentation for use with the Version 18 Upgrade Sessions. Access to the development server has been limited due to unforeseen circumstances and we will be going right up to the wire with preparing the documentation. It will be important for the libraries to test on the development server once they have received the client and begin participating in the information sessions.
All documentation will be posted to the PALS homepage when it has been completed http://www.mnpals.org/sections/Aleph_Docs.html.
For the most recent edition of the Version 18 and Integrated ILL project plan check out the following link http://www.mnpals.org/sections/18projectplan.html.
Training
- Link to Aleph 18 Upgrade Information Sessions.
- The January 28 Acquisitions/Serials Version 18 Upgrade Information Session has been canceled. Customers registered were moved to other sessions.
- Registration deadline for Version 18 Upgrade Information sessions is January 8th and Michele has been contacting and working libraries who have not yet registered to get them into the appropriate sessions.
- Watch for information on registration for ILL training sessions late next week.
- Check out the following link from the PALS homepage for a full listing of training offerings and links to registration http://www.abcsignup.com/view/view_month.asp?as=16&wp=112&aid=PALS.
- Individual invitations will be sent out each time we add a new session to our offerings. We have noticed that some of the invitations being sent for registration are bouncing back to us. Please add the following address to your white list: pals@abcsignup.com.
- Customized Training or Training for adding a new module of Aleph to your library is available upon request. Please contact the PALS Support Center http://pals.custhelp.com.
Task Forces & Working Groups
For the latest on each please check out the link to their board on the MnPALS Forum.
Wikis and Forums
A PALS created document on basic wiki usage has been posted to MnPALS Wiki. This document is located in the help section of the wiki http://wiki.mnpals.org/index.php/Help:Contents.
EZProxy
Dan plans to begin working with EZProxy and then our beta library site, South Central College on January 22nd.
Consortium of MnPALS Libraries User Groups
Dates are set for April 17th and 18th at St. Cloud State University. Planning for User Groups will begin in mid February. Pass any thoughts or ideas for User Group on to the User Group Conveners.
Reference Work Day
The MnPALS Reference Steering Committee has scheduled a Reference Work Day for Friday, March 28th at Metropolitan State University. Mark your calendars.
PALS Support Center
- New Answers added to the PALS Support Center Knowledge Base:
- 3222 Sort Order in order list Window
- 3220 Summary of Expenditures by Budget and Object Code (mnpals-47)
- Archived older support requests(staff interface)– Closed support requests that were migrated over from Clientele to RightNow have been archived. They are still available for searching, however you will need to select this option in the search parameters.
- Feedback Survey – Customers are responding to the feedback surveys. The responses are favorable for the most parts and comments have been helpful.
- Open requests – There are currently 125 requests in a active state in the PALS Support Center.
- Holiday Closings - The PALS Support Center will be closed Janurary 21, in observance of Martin Luther King Jr. Day. You may continue to send problem reports and questions to the PALS Support Center http://pals.custhelp.com during this time period. A Support Specialist will tend to these requests when we return to the office.
Questions?
Please send any questions regarding the Support & Training Report to http://pals.custhelp.com.