Hours

The PALS Office hours are Monday through Friday, 8:00 am – 4:30 pm.

System support services are provided by PALS during hours when the PALS Office is closed as follows:

Weekends

On-call hours are Saturday, 9-5 and Sunday, 1-9. A member of the PALS technical staff is available via cell phone to receive and respond to emergency system down issues.

Holidays

Holidays where no on-call will be provided include the following:

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year’s Day

Memorial Day

Holidays where on-call is provided include the following:

Veterans Day

Dr. Martin Luther King Day

President’s Day

A holiday exchange day such as December 26