Enter the problem as “Urgency level 1 – Site Down/Software Not Responding” into the PALS Support Center http://pals.custhelp.com
Record the reference number
During PALS office hours (8-4:30, M-F)
Call the PALS Support phone number (507.389.2000) immediately
Provide the dispatcher the PALS Support reference number and explain that it is an emergency.
After office hours during the work week
Call the PALS Support phone number (507.389.2000) and leave a message including the PALS Support reference number and indicate that it is an emergency.PALS will respond to the problem as soon as possible the next day.
On weekends (9-5, Saturdays; 1-9:00, Sundays)
Call the PALS Support phone number (507.389.2000) and press “1” for emergencies.
Please do not email the discussion lists or staff directly. Email is not regularly monitored during off hours.
