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Emergency Contact Information

    • Enter the problem as “Urgency level 1 – Site Down/Software Not Responding” into the PALS Support Center http://pals.custhelp.com

     

    • Record the reference number

     

    • During PALS office hours (8-4:30, M-F)

     

      • Call the PALS Support phone number (507.389.2000) immediately
      • Provide the dispatcher the PALS Support reference number and explain that it is an emergency.

     

    • After office hours during the work week

     

      • Call the PALS Support phone number (507.389.2000) and leave a message including the PALS Support reference number and indicate that it is an emergency.  PALS will respond to the problem as soon as possible the next day.

     

    • On weekends (9-5, Saturdays; 1-9:00, Sundays)

     

      • Call the PALS Support phone number (507.389.2000) and press “1” for emergencies.

     

    • Please do not email the discussion lists or staff directly.  Email is not regularly monitored during off hours.