PALS
On Call Policy
June 2006


To: Deans, Directors, and Coordinators of MnSCU/PALS Member Libraries

From: Linda Richter, Interim Executive Director

Re: System Support Services Provided by PALS During Hours When the PALS Office is Closed

Weekdays
Coverage hours are Monday through Friday, 4:30 pm - 9:00 pm. MnSCU operators are provided with a list of PALS staff members that they should try to contact if there is a system problem during the time they are on duty.

During evenings when we are aware that there is no operator on duty, a PALS staff member will be assigned to be on-call. In addition, if a production system or application is deemed to be particularly at risk, someone will be assigned to be on-call. The on-call hours will be 4:00 pm to midnight.

Weekends
On-call hours are Saturday, 9-5 and Sunday, 1-9. A member of the PALS technical staff is available via cell phone to receive and respond to emergency system down issues.

Holidays
Holidays where no on-call will be provided include the following: Holidays where on-call is provided include the following:

URL: www.mnpals.org/pals/policy/oncall0606.html
Modified: Friday, 09-Jun-2006 16:07:33 CDT
Copyright ©1999-2005 by MnSCU/PALS - ALL RIGHTS RESERVED
Author: lr